Do you have questions…?
If the below questions and answers do not help you, please feel free to email us at info@publictransfers.com

1. Q.: How do I locate my driver, vehicle or pick-up point?
A.: You will have a confirmation form from us , specifying all the details, a name and number for our local representative within your selected destination will be printed on the Transfer Voucher.

2. Q.: I cannot find my driver, vehicle or pick-up point on arrival ?
A.: Please contact the local number or emergency number as specified on the voucher, this is the number for our local representative who will help you.

3. Q: Will the transfer be direct or stop en-route?
A.: Depending on the transfer booked, shuttle and shared transfers will pick-up and drop off people en-route, private transfers provide a direct door to door service.

4. Q: My flight is delayed what do I do ?
A: Our local representative monitors all incoming flights and will wait for you if your flight is delayed.

5.Q: I have lost my luggage, can you collect it for me later?
A: All the airlines have handling agents. They will organise for any luggage to be forwarded to your resort address at their earliest convenience or alternatively you can arrange with the agent for you to collect it earlier yourself. if need be.

6.Q: I have left something in the vehicle. How do I get it back?
A: Contact our central reservations staff giving details of the transfer and the missing items. We will then endeavour to deliver them to you. In some circumstances a charge may be applicable.

7.Q: Do you offer discounted rates for children or babies?
A: On private transfers, infants and children do count as one person as they take up a seat belt place. We recommend parents take their own child seats to ensure adequate safety in foreign countries. As with car rental policy it is also the parent’s responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. There is no charge for infants aged under 2 years who are travelling on shared shuttle services, provided that they do not require their own seat.

8. Q: Can I have a receipt?
A: Your email or fax confirmation is your receipt.

9. Q: How do I confirm my resort pickup time?
A: If you have a private transfer this will normally be confirmed to you prior to departure by email. For shuttle transfers you will be provided with a reconfirmation number that you will need to ring 24 hrs prior to your departure from resort.

10. Q: What currency are your rates in?
A: All prices are quoted and charged in euros or Sterling.

11. Q: I want to cancel my booking, how do I cancel ?
A: You may cancel your booking at any time, request cancellation via e-mail sent to admin@publictransfer.com. Note that a request for cancellation will only be accepted by email, should the Lead Passenger request the cancellation
The following cancellation policy applies. Inside 14 days of the departure date 100% cancellation fees - no monies will be refunded. 15 - 60 days prior to the departure date 25% of the cost of the booking will be charged. Outside of 60 days of departure a 10% administration fee per booking will be charged.

12. Q: I’m travelling to a private property and not to a hotel or apartment, can you help ?
A: We cater for any place within the specified resort/city; please submit the full address of the place you need to be dropped off.

13. Q: Is it safe to book online ?
A: Yes it is, please check the status of our SSL certificate and our privacy policy.

14. Q: Why is the exchange rate on my receipt different to the rate shown on your main page?
A: The rate shown on our main page is for information purposes only. The rates used in all credit card transactions via this site correspond with the exchange rate of your card issuer on the date of payment and could therefore differ from the rate shown slightly. This is to ensure you are not mis-charged for services due to fluctuating exchange rates.